A well-built bot conversational structure can yield numerous benefits, including helping field more customer service requests, alleviating the strain on customer service representatives, and ...

If you don’t understand the customer journey, you may as well be selling blind. Luckily, chatbots are helping brands gain a deeper understanding of the customer journey — and take better control of it ...

Australian e-tailer Kogan has identified 10 customer service use cases so far for an AI agent that it built in collaboration ...

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We’re excited to announce that Fin, Intercom’s AI bot powered by a mix of large language models including OpenAI’s GPT-4, is now available to everyone. For support teams that care about quality of ...

Zendesk plans to acquire Ultimate, a Finnish generative AI startup that provides AI chatbot development tools as well as automation and analytics features to integrate bots with CRM, order management ...

AI startup Anysphere has been riding high over the past two months, thanks to the skyrocketing popularity of its AI-powered software coding assistant, Cursor. The company, which was eyed for ...